User Guide

Your full guide to our services:

To make your experience with our services an easier one, we have collected all the information you need to know about how to use our services in one place. You will find guiding documents about our services & terms and useful videos for the frequently asked questions.

Download our mobile app and get our services with the fastest way.

How to get our services easily:

User manual

Mobile app manual

How to get our services


Member rights and duties

How to search medical providers

Reimbursement requests

How to get medical approval

Medical card features

What is medical approval